Coastal PC Support utilizes Splashtop SOS for on-demand remote support. The process typically takes less than one minute to initiate and you are welcome to sit back and "watch the show" as your service is performed.
To begin a remote support session, open Google Chrome and go to:
Note: The screenshots below assume you're using Google Chrome. If you open in Internet Explorer there will be a
Important Note: If instead of typing the website address in the address bar, you search instead, then you may be directed to a fake support website that could infect your PC with a virus. IT'S VERY IMPORTANT YOU GO TO HTTPS://SOS.SPLASHTOP.COM and no alternatives.
Once at the website, you'll see a screen that looks just like the one below. Make sure the address reads sos.splashtop.com...
If you open in Microsoft Edge you'll see a pop-up appear at the top right of the page like the one below.
Click "Open File."
If you open in Mozilla Firefox you'll see a pop-up appear on the screen like the one below. Click "Save" and then click on the "downloads" icon on the Firefox menubar and open the file from there when finished downloading.
Regardless of how you open the SOS file, your technician will need the 9-digit code that will be displayed when you open the SplashtopSOS file. Note: It won't be the same code shown in the screenshot below.